How It Works ?

    • What do eGranary phone protection plans cover ?

    • What is deductible (or claim processing fee) ?

    • Which phone carriers do eGranary cover ?

    • What is the cancellation/refund policy ?

    • Can eGranary Protection Plans be renewed ?

    • Do you need to be in a group to purchase eGranary Phone Protection Plans ?

    • What is minimum group size to receive Group Discount ?

    • What are Individual Discounts ? How is it computed ?

    • Why is my credit/debit card not working during purchase ?

    • What is the Administration/Management Fee ? Why does it vary ?

    • What are Referral Rewards ? How are Referral Rewards distributed ?

    • How does Fraud Protection work ?

    • How do I transfer my plan to another device ?

      Device Registration & Verification

    • How do you determine the value of a New/Used Phone ?

    • What is Device Registration ?

    • What is Device Verification ? What to do after Device Registration ?

    • How do I find the Serial Number of my device ?

    • How do I find IMEI of my device ?

      Making a Claim

    • What to do if your protected device is broken ?

    • What to do if your protected device is stolen ?

    • How long does it take to process the claim ?

    • What are the Claim Requirements ?

    • Why is "Loss" not covered ?

    • What is a De-activation report ?

    • How do I file a Police Report ?

    • How are the Claims re-imbursed ?

    • What is the claim-processing fee ?

    • Where are the Authorized Smart-phone repair service centers ?

    • Why used phone coverage is less than 100% of its Benefits limit during first year ?

    • How does a claim-process work ?